Frequently Asked Questions
Q: Do you service areas outside of Jackson County?
A: Yes, we will serve surrounding (Calhoun, Hillsdale, Ingham, Lenawee, and Washtenaw) counties on a limited basis.
Q: Should I go with Standard, Rush, or Priority Service?
A: If you need your service completed within two days we recommend Rush service.
All other services will be considered Standard and can take five days or more to complete. (Depending on the difficulty of service, and the Process Server’s overall workload for that week.)
Q: How many attempts do you make?
A: Unlimited attempts will be made until served or until we determine that we have an incorrect address.
(Defendant moved, address typo, etc.)
Q: What happens if I provide you with an incorrect service address?
A: We will attempt the address you give us. If it is incorrect, we will conduct a postal check to find the correct address at no charge. According to Michigan Statute, you will be billed $10 for the bad address.
Q: Can your Investigator find an address for my Defendant or Witness?
A: Our Investigator is very good. We cannot promise results every time, but every attempt will be made to locate your Defendant or Witness.
Q: How do you notify me when the service is complete?
A: Unless otherwise specified, we will file the Proof of Service with the issuing court, and mail a copy of the Proof of Service back to you with our invoice for service. We will notify you via phone when service is complete upon request.
Q: Do I need a Notarized Proof of Service/Affidavit?
A: All papers served by General Process servers are Notarized at no charge to you.
Q: How can I get papers to your office?
A: We are located at 500 W. Michigan Ave., Jackson, MI 49201, at the intersection of Wildwood and Michigan Avenues. Office hours are Monday – Friday 9 am – 5 pm. At this time, we do not have a secure drop box for after hours. You can also mail papers to us at P.O. Box 320, Jackson MI 49204, or email to Sandy@jacksoncivilprocess.com or Daci@jacksoncivilprocess.com.
Q: Could you bill me, or my company after the service is complete?
A: Yes, we will send you a copy of the Proof of Service along with your invoice at the completion of service.
Please note: Service that requires prepayment include Affidavit and Claim (Small Claims) and Personal Protection Orders.
Q: Can I give you my credit card payment information over the phone?
A: Yes, we are equipped to accept credit card payments over the phone. There is a $2 convenience fee for credit card payments.